Sticker Robot Customer Review
Overall Rating
Never order from them - Delays and attitude problems galore. I had such a terrible time ordering from Sticker Robot. They ran a sale where you got 500 free stickers for every 1,000, so we thought, what a great idea.
Little did we know that our order would take over a month to arrive. Literally a month. We've ordered stickers from Sticker Robot before, but typically it would take about 2-3 weeks, but by the time it hit 1.5 months... then we have a supply chain problem.
I placed an order on October 28th, and I didn't get any updates until I checked in on November 19th. I asked them where my order was. Jules first responded with, "We don't have an exact date yet." That was her literal response, without a "Sorry for the inconvenience" like a good customer service representative would say. Note that this is also during Black Friday so we couldn't get any of our stickers out to our customers - busiest time of the year.
December 11th, she finally reaches out to tell me: "Hi, your stickers are ready to ship. The actual shipping cost is a bit more than the estimate paid at the time of order. It's $15.55 more to ship these than estimated. Can we charge your card for the difference? Thanks!" Like what? Don't charge me more when you've already delayed my order by a month.
After complaining and standing our ground that we are not going to pay more, she responded with "OK, I guess we will ship your stickers to you at a loss." - again, this is terrible customer service.
We finally received the stickers on December 23rd... right in time for Christmas, I guess? From October 28th to December 23rd - that's over a month and a half for delivery time.
During that time, we actually got so fed up with the delivery times (plus a lot of customers were asking where their stickers were) that we placed an order with Sticker Mule, and literally received it the following business day. This is ridiculous.
We are never ordering from Sticker Robot ever again, and I highly suggest getting a new customer service representative.
